Questions we get asked a lot.
Everything you might want to know about the Founder's Pass, our products, and what happens this Summer 2026. If your question isn't here, reach out via the contact page.
About Hollandaise
What is Hollandaise Creamery?
An artisan, experimental creamery based in Washington, D.C. We make cheese, frozen custard, butter, yogurt, and other dairy things, drawing from Dutch and global traditions plus local D.C. flavor.
Where are you based?
Washington, D.C. We operate out of a licensed kitchen in the city and sell to customers locally.
Who runs it?
Keirstyn. She studied sustainable food and agriculture at Purdue, apprenticed at a traditional artisan creamery in New Hampshire, and came home to D.C. to build this. You can read more on the About page.
The Founder's Pass
What's the Founder's Pass?
A one-time $25 membership. Only 100 exist, and they close when we launch this Summer 2026.
Benefits: lifetime 15% off everything we ever make, one free product at launch, voting rights on seasonal flavors, priority access to limited releases, your name on the permanent Founders List, and a custom hand-drawn tulip troll illustration made just for you.
When do I get my pass and my free product?
The digital pass arrives by email by April 30, 2026. The free product is redeemable starting Summer 2026. Redemption instructions go out in the days before launch.
Is it a subscription?
No. One-time $25. No recurring charges, ever.
What does the 15% apply to?
Everything we sell. Every cheese, custard, butter, yogurt, jar, t-shirt, anything that ever lives on this site. No exclusions, no expiration, for as long as Hollandaise exists.
Can I gift it?
Yes. Check the 'Gifting this pass?' box at checkout on the Founder's Pass page and enter the recipient's email. The pass and all benefits go to them, not to you.
Will more passes be released later?
This specific Founder's Pass closes at launch. Whether a future membership exists depends on how things go. The first 100 are the original founders forever, and nothing later will offer the same benefits.
Can I get a refund?
Yes, anytime before launch. Reach us via the contact page. After launch, once you've redeemed your free product, the pass is non-refundable (but still yours forever).
Launch and timing
When do you launch?
Summer 2026. First products drop then. Founding members activate their perks.
What if the launch slips?
Licensing is the one variable we don't fully control. If it slips, you'll hear from us the moment we know by email. Your pass doesn't expire, and all benefits honor the new date.
What products are launching first?
Classic Gouda, Let's Mumbo (mumbo sauce gouda), Mumbo Sauce Cream Cheese, and Frozen Custard. More details on the Shop page.
Ordering, pickup, and delivery
How do I get my order?
All orders are pickup or scheduled delivery in Washington, D.C. You'll get an email with pickup location or delivery details when your order is ready.
Do you ship outside D.C.?
Not yet. We're hyperlocal to start. If you're outside D.C. and want our product, the best thing is to sign up for updates so you hear when we expand.
What if something's wrong with my order?
Reach out via the contact page within 48 hours and we'll make it right.
Ingredients and dietary
Are your products pasteurized?
Yes. All our milk is pasteurized. Specific ingredients are listed on each product page.
Do you have vegan or lactose-free options?
Not yet. We're a dairy creamery. If there's demand from founding members, seasonal experiments are always on the table.
Allergen info?
All products contain milk. Some contain other allergens (like peppers in our Mumbo line). Each product page lists full ingredients and allergens.
Wholesale and partnerships
Do you sell wholesale?
We're working on it. If you're a retailer, restaurant, or market interested in carrying our product, reach out via the contact page and select 'Wholesale' as the topic.
Can I book a pop-up or event?
Absolutely. Send us a note with the details and we'll see what we can do.
Press and media
Do you have a press kit?
Yes. Grab it here. Includes brand assets, founder bio, high-res photos, and key dates.
Can I interview Keirstyn?
Yes, she loves this. Hit the press page for the press email and kit.
Everything else
Is this question not here?
Use the contact page. Response time: within 2 business days. Yes, every message.
Can I follow you somewhere besides email?
Yes. Instagram is the main channel for behind-the-scenes and product drops. Links in the footer.
Still have questions?
Email us at [reveal email]. We answer within 2 business days.
GO TO CONTACT PAGE